Blog

Ken’s 3 Quick Tips: How to Clear Up a Misunderstanding at Work

Ken’s 3 Quick Tips: How to Clear Up a Misunderstanding at Work

Misunderstandings at work can be frustrating and hinder productivity. In Ken’s latest blog, “Ken’s 3 Quick Tips: How to Clear Up a Misunderstanding at Work,” he shares valuable insights on executive communication skills. Learn how to assume you’re wrong, look for the 10% truth in others’ perspectives, and lead with empathy. These practical tips will help you become a better communicator, fostering a more collaborative and effective work environment. Whether you’re in healthcare or any other industry, these strategies will enhance your ability to resolve conflicts and improve team dynamics.

read more
Ken’s Top 4 Books a CEO Should Read

Ken’s Top 4 Books a CEO Should Read

A CEO needs a myriad of skills to be effective professionally and personally. First, let’s acknowledge that if the business you own and run is small or medium-sized, you may not have adopted that title. Nonetheless, the functions of the role are yours to execute every...

read more
6 Ted Talks for Entrepreneurs

6 Ted Talks for Entrepreneurs

When I get to know a potential client, I want to hear their origin story. Not their childhood but the inspiration that led them to start a business. The product or service is rarely the innovative part of the story, so their fresh take on the proverbial mouse trap is...

read more
5 Most Common Leadership Styles & How to Work With Them

5 Most Common Leadership Styles & How to Work With Them

Whether an entrepreneur, manager, or executive, there are several common leadership styles that people rely on according to the needs of the business, the economic cycle, and the goals they seek not to mention the needs of the people they are leading. There are five leadership styles that executive coaching services will use as a framework for assessing what an organization is currently using as well as what they seek to achieve through business leadership coaching.

read more
Leadership vs. Management – What’s the Difference?

Leadership vs. Management – What’s the Difference?

For a business to be successful there needs to be both leadership and management. Neither competency is superior or inferior to the other; they are different but both are needed to organize, direct, and inspire a group of people. As a business owner trying to get organized, hire a leadership team including a manager, and figure out the structure of your business, you may find yourself asking: Leadership vs. Management – What’s the difference? Read on to learn specifics about each and the different roles they play within an organization like yours!

read more
Ken’s Top 4 Books for Team Building

Ken’s Top 4 Books for Team Building

When it comes to team building, the best books are those that focus on the team itself. However, one of the most effective ways to create a cohesive team is continuous work on the keys to effective leadership: communication, delegation, motivation, recruiting,...

read more
6 Leadership TED Talks To Help Build Your Skills

6 Leadership TED Talks To Help Build Your Skills

I’ve picked 6 of my favorite leadership TED Talks to help build your leadership skills and inspire your management team. Great leaders decry being labeled as such, often falling into an easy, self-deprecating rejection of compliments from their fans. They still blush...

read more
The Attitude of Ownership

The Attitude of Ownership

How to Encourage the Attitude of Ownership With Your Team It’s no secret that I cut my teeth in the retail grocery industry business with what was, at the time, the world's most consistently profitable chain, with few equals before or since. I could write at least...

read more
Ken’s 3 Quick Tips To Improve Problem Solving In Business

Ken’s 3 Quick Tips To Improve Problem Solving In Business

When working with a new client, I often observe that the executive/owner/leader believes that they and their teams are problem solvers. When we dig a little deeper, we find that they are usually question-answerers that look an awful lot like a help desk addressing a stream of symptoms yet never quite crack the code of solving complex business problems. Therefore, let’s get to the heart of problem-solving techniques in business with the following paradigm that you can incorporate into any organization.

read more
6 TED Talks to Sharpen Your Communication Skills

6 TED Talks to Sharpen Your Communication Skills

Workplace communication is a vital piece of the puzzle when it comes to running a successful business. Things like limited feedback, unclear expectations, and demoralized employees are all examples of poor workplace communication. If you are not aware of how you have been communicating at work, this blog is a resource for you to sharpen up on six professional communication skills that will help you with productive workplace communication.

read more
Ken’s 3 Quick Tips To Execute A Business Organizational System Now!

Ken’s 3 Quick Tips To Execute A Business Organizational System Now!

You know your business better than anyone. In the creation and continued growth of your business, you have promoted a great idea that solves a ubiquitous problem uniquely by working your butt off! Now that your business has prospered past the point of individual control, you are in dire need of an organizational system. The following are the three most essential elements of implementing a system at your own pace.

read more
What Does a Business Coach Do?

What Does a Business Coach Do?

If you’re like most business owners, you wear a lot of hats. You’re the CEO, the marketing director, the salesperson, the bookkeeper, and more. But what happens when you hit a roadblock or need help growing your business beyond a plateau? That’s where a business coach comes in.

read more
Ken’s 3 Quick Tips on Navigating Different Perspectives Within Your Team

Ken’s 3 Quick Tips on Navigating Different Perspectives Within Your Team

A key reason that nearly every one of us coaches uses a profiling tool, whether working with individuals or teams, is that we need to take inventory of different ways of thinking, perspective, and what we call, native genius. Why? If you live in the United States and have traveled to other english-speaking countries, then you’ve experienced speaking to an Australian, for example, knowing that you understand their words, yet cannot seem to understand what they mean.

read more
10 Ways to Communicate More Effectively on LinkedIn

10 Ways to Communicate More Effectively on LinkedIn

Effective communication can be a challenge in any context which requires interaction between two or more people from different backgrounds. These challenges are compounded when you consider the global nature of LinkedIn that spans a wide variety of beliefs, languages, and behaviors. Today, we’ll dive into ten ways to communicate effectively on LinkedIn and discuss what effective communication is in practice — and what it’s not.

read more
3 Quick Tips on How to Connect, Communicate, and Lead Better

3 Quick Tips on How to Connect, Communicate, and Lead Better

Whenever I’m contacted by a current or prospective client about “friction” they are confronting in their organization, or I’m feeling “tension” in some of my relationships, chances are we will be able to label it a lack of effective communication. On the surface, we probably have a sense of what is happening, yet upon further reflection, great communication skills have far less to do with speaking well and much more to do with several more important soft skills. 

read more
Why You Need a Growth Strategy for your Business

Why You Need a Growth Strategy for your Business

There are countless good reasons to pursue business growth. By expanding your company, you may hope to strengthen your position in the market, increase revenue, and boost brand awareness. When a new business or startup begins earning a profit from its initial products or services, focusing on expansion is the next logical step. 

Similarly, if you own a small business and spot a potential opportunity to increase your share of the market, an expansion might seem the obvious solution. 

Be forewarned: with growth comes complexity. Whether it’s legal challenges, hiring headaches, or production problems, complexity scales to the size of the business. Without strategic planning, growth can lead to revenue loss or even mark the end of a business. 

read more
4 Ways to Use Talent Dynamics to Make Informed Hiring Decisions

4 Ways to Use Talent Dynamics to Make Informed Hiring Decisions

For those in the professional HR world, they would be the first to say that there are ‘many factors’ weighed when making hiring decisions. The following are some thoughts, suggestions, and alternatives based on work with clients.

Nearly every entrepreneur, owner and executive leader that I work with is concerned about attracting, hiring, and retaining top talent. The fallacy many of us come face-to-face with is twofold: hiring is a continuous process rather than a one-time event when an opening occurs; and a resume that demonstrates a quantity of ‘experience’ will translate into both skill and fit.

You can create a predictable, repeatable process for hiring talent, integrating their genius into your existing team, and tapping into the very best of what they have to offer. 

read more
Ken’s 3 Quick Tips on How to use Talent Dynamics in Your Day To Day Life

Ken’s 3 Quick Tips on How to use Talent Dynamics in Your Day To Day Life

Talent Dynamics is a leading intrapersonal profiling tool used by more than 500,000 leaders and businesspeople around the world to build trust and flow. The Talent Dynamics test was created by Robert James Hamilton and is based on the Chinese I Ching philosophy. This ancient divination text also served as the inspiration for Carl Jung’s personality archetypes developed in the early 20th century. 

read more
The Pitfalls of Micromanagement

The Pitfalls of Micromanagement

According to Gallup, only 1 in 10 people possess the talents required to be a great manager. Even those with the natural talent to lead have to work to gain the knowledge and learn the skills that will help them excel in a leadership role. Great managers can help their team go beyond expectations and reach their full potential. Bad managers, on the other hand, hold their teams and employees back. Employee engagement can make or break a business, and research shows that managers account for as much as 70% of employee engagement variances. It’s said that when an employee leaves a company, they’re really leaving their manager. While every employee has their reason for leaving a job, one of the most common complaints among dissatisfied employees is micromanagement. 

read more
Unlock your Leadership Genius by Making the Cut to Take Your Business to the Next Level

Unlock your Leadership Genius by Making the Cut to Take Your Business to the Next Level

Nearly every business owner or executive leader that seeks a conversation about coaching with me likely presents a variation on the following theme: what used to deliver results has stopped working. Often they cannot be more specific; they’re troubled by the feeling that something is ‘off’, perhaps the team isn’t ‘jibing’, or they are questioning whether or not they have the right priorities. 

read more
Working Non-Stop? Avoid a Burnout with these Tips!

Working Non-Stop? Avoid a Burnout with these Tips!

If you are anything like me, you have read your share of articles, studies, and analytics that quantifiably prove that repeatedly working long hours does not yield bigger, much less better results. Rather, working extended hours for about two weeks seems to be the limit before the detrimental effect of getting less sleep, especially in the context of higher stress, begins to backfire as this HBR article details. And while an important component of effective business coaching to combat burnout is an ongoing effort, the following are both mindset and behavior shifts anyone can adopt, adapt, and apply for immediate improvement.

read more
6 Ways to Turn a Business Crisis Into an Opportunity

6 Ways to Turn a Business Crisis Into an Opportunity

As a leader, it’s your responsibility to protect the interests of your employees, customers, and shareholders and uncover and helm any opportunities hiding amid the maelstrom. While it may sound impossible, insightful leaders are often able to guide their businesses through a crisis, so they emerge stronger than before. As former CEO of Intel Andy Grove once observed, “Bad companies are destroyed by crisis. Good companies survive them. Great companies are improved by them.” So, how do you turn a crisis into an opportunity? Below are a few of the elements seasoned leaders wield to help them emerge from challenges more robust and more successful than before.

read more
4 Ways to Inspire Your Team to Greatness

4 Ways to Inspire Your Team to Greatness

Any elite athlete in any sport, whether team or individual, that has achieved greatness defined as winning championships, competing at an elite level, including the Olympics, and has been rewarded with the accolades that prove their performance, understood the distinction between good and great. Many entrepreneur owners and entrepreneurial-minded corporate executives would like to capture this “lightning in a bottle” to achieve greatness. There are actions you can take to create the foundation for greatness. Keep in mind that inspiration precedes perspiration; to tap into the talent of your entire team, be intentional with the following methods.

read more
How Does Business Coaching Work?

How Does Business Coaching Work?

The most frequently asked the first question I hear is, “so, how does business coaching work?” Embedded in that question are several layers, not the least of which is, what kind of impact will this have on me and my business – more succinctly referred to as ROI. On my website, we describe the variety of ways that we work with clients and the categories that we typically cover: organization – the processes used to deliver what you think of as your ‘secret sauce’, accountability – the structure used to empower and foster a sense of ownership in every team member, and communication – including the way you onboard employees, maintain the culture, and articulate core values to employees and customers.

read more
Advantages & Disadvantages of Digital Business Coaching

Advantages & Disadvantages of Digital Business Coaching

As COVID-19 impacted nearly every worker in the world, I felt fortunate to have had the years, mentors, and training to be familiar with working, delivering, and performing in a digital world. Many companies that had been resisting incorporating technology and flexibility for both their workforce and clients were experiencing the bottom dropping out from under them as every one of their constituents demanded solutions.

read more
What is Business Performance Management?

What is Business Performance Management?

Efficient business performance management systems are critical to business success. Still, businesses of all sizes struggle to implement them, leading to disjointed divisions and ineffective activities that don’t produce meaningful results. Some inexperienced managers will double-down on inefficient efforts and experience shock anew when they don’t yield improvements. Smart leaders, however, know when to hit pause, adjust, and put their over-extended organizations back on the track to success.

read more
Critical Thinking in Business & Why Your Company Needs It

Critical Thinking in Business & Why Your Company Needs It

In our work as an Executive Coaching Firm, we describe our focus as organization, communication, and accountability. An integral part of any conversation assessing the current set of leadership skills nearly always turns to critical thinking. Entrepreneurs and executives nearly always point to that skill above others as a key indicator of a team member’s value and contribution.

read more
Ken’s 3 Quick Tips On How to Improve Your LinkedIn Presence

Ken’s 3 Quick Tips On How to Improve Your LinkedIn Presence

In a world where a single tweet can become breaking news, social media influences us all. Whether you enthusiastically engage on every new platform or choose to eschew social media engagement, there’s no denying how much it has changed the ways we live and work. LinkedIn might seem like one more social network on its surface, on par with Facebook and Instagram, but with a professional tilt. While the map of LinkedIn might resemble other social media, the terrain couldn’t be more different. If you’re interested in how to improve your LinkedIn presence, the first step is to check if your methods fit the medium.

read more
How to Elevate Your Presence on LinkedIn

How to Elevate Your Presence on LinkedIn

To intrinsically understand how the LinkedIn ecosystem is different, let’s call out what it is not. It is not Instagram, Facebook, Snapchat, TikTok, or any other social platform. It is business, plain and simple. And while it’s not the place to post a witty political meme or a photo of lunch, it is a platform to connect the business community in a genuine, transparent, engaging, and relevant way by being strategic, consistent, and intentional in how you use it with a non-automated, personal touch in all you do. There are several ways that we have been working to serve our clients in this purpose – read this blog to learn more.

read more
Top 5 Reasons Why Small Businesses Fail to Thrive

Top 5 Reasons Why Small Businesses Fail to Thrive

According to the US Small Business Administration, there are 31.7 million small businesses in the US. Within their first year, approximately 20% of small businesses fail, and nearly 50% will shutter their doors within five years. Failure isn’t the only undesirable fate awaiting some owners and entrepreneurs. As successful and failing small businesses settle at either end of the business growth spectrum, many new companies hover in between, stuck in the abyss between failing and thriving. It’s true: entrepreneurship is risky. But nobody launches a business with dreams of stagnation. Much ink is spilled on how to avoid business failure, while far less column space focuses on why small businesses fail to thrive.

read more
4 Book Recommendations to Move From Good to Great

4 Book Recommendations to Move From Good to Great

While there are dozens of amazing new books coming out all the time, I find that reflecting on some of the more impactful lessons from past reads can be highly effective. This week I’m highlighting several of my “go-to” favorites that are timeless, unique in their lesson, and always relevant. You’ll notice that one selection is not a business book at all – and that’s the point. Great businesses hire, retain, and attract great employees, loyal clients, and produce enduring success.

read more
Ken’s 3 Quick Tips on How to Delegate

Ken’s 3 Quick Tips on How to Delegate

Learning how to delegate is an essential aspect of developing your leadership skills. Without it, you may find yourself falling into a trap familiar to countless business leaders and entrepreneurs: after working long, lonely hours for months or even years, they start to see results. And, just beyond those long-anticipated results on the horizon looms something else: the ceiling. 

read more
8 Leadership Tips for Introverts

8 Leadership Tips for Introverts

Only extroverts make good leaders – that is a falsehood. Many people think that in American business culture, leadership is synonymous with being an extrovert, that the top tiers of leadership are reserved for those who have no trouble addressing a large crowd, who live for schmoozing with other business owners and potential clients at networking events, and who immediately voice their loud opinions in meetings.

read more
5 Great Leaders to Learn From

5 Great Leaders to Learn From

While there is much to be learned from a famous leader like Melinda Gates, there is inspiration in knowing about the leaders that walk among us. Acknowledging their impact is critical to anchoring the power of strong leaders who may never write a book, or testify to Congress, or be interviewed by Oprah. Nonetheless, these elite leaders make a tremendous contribution to their teams, their companies, their communities, and their families. Therefore, this is a tribute to five people that I have worked with, admire, and have learned from. They continue to lead, learn, guide, and inspire.

read more
How to Best Prepare for Executive Business Coaching

How to Best Prepare for Executive Business Coaching

Running a business can often feel lonely: like a solitary pursuit. But it doesn’t have to be that way, and in fact it shouldn’t. As with most areas in life, you can have an experienced mentor that you can rely on to help make important business decisions and grow your company. Most business owners are looking for relevant advice on how to grow their business but have limited resources. While there are plenty of online articles, do it yourself books, and strategies you can attempt to implement on your own, the reality is that each business is unique and generic advice pales in comparison to personalized guidance through business coaching. Have you considered hiring an executive business coach?

read more
Ken’s 3 Quick Tips On How to set SMART Goals

Ken’s 3 Quick Tips On How to set SMART Goals

SMART goals – do you have them? The importance of goal setting cannot be overemphasized, but do you ever wonder how it is that you set goals and just cannot seem to achieve them? Do you find yourself constantly pushing your goals back or spinning your wheels feeling stuck like you cannot make progress towards your goals?
Take stock of your current goals and assess whether they are SMART goals

read more
Accountability vs. Responsibility – Setting Your Business (and Team) up for a Successful Year

Accountability vs. Responsibility – Setting Your Business (and Team) up for a Successful Year

Every business would like to be successful by showing great financial results. They would also like their team members to deliver above and beyond their defined role, contributing to their ability rather than simply delivering the requirement. This is where we call out the difference between responsibility and accountability and more importantly, why business owners and leaders ought to care. One will deliver what’s required and defined, while the other has the potential to yield exponential results. Consider this: an elite athlete, whether in an individual or team sport, has a coach; there are zero examples of an athlete winning a championship without a coaching relationship. That said, there are many athletes that play in intermediate or amateur leagues that perform well, yet do not win. Elite businesses incorporate coaching to make the transition from responsibility alone to the mindset and execution of accountability.

read more
How to Set Leadership Development Goals for Your Management Team

How to Set Leadership Development Goals for Your Management Team

Want results and retention? Stop micromanaging and start developing.
Business has always fascinated me; most notably, businesses that deliver a commodity, yet perform exceptionally well against their competitors. In nearly every case that I have directly experienced or closely analyzed there are some themes that emerge. In this article, the focus will be on how these highly successful businesses approach their human capital, most importantly the development of their talent. 

read more
Reflecting on 2020: Best Year Ever?

Reflecting on 2020: Best Year Ever?

It’s been 35 years since we were assigned to read A Tale of Two Cities in Mrs. McKeel’s class and yet I cannot get the opening paragraph quoted above out of my head. Here we are 150 years past the author’s death with the clearest example of a “Dickensian Era” where no one needs to look up the definition because we are living it.

read more
Why Attitude is Everything – A Successful Business Start to the New Year

Why Attitude is Everything – A Successful Business Start to the New Year

As a business coach, I have seen first hand the difference between positive and negative business owners. I have seen how their attitude towards the current economic climate impacts the performance of their business. If you are feeling negative, don’t worry as that attitude can be changed. It takes work, you can absolutely turn things around, but you must start immediately. Here is why attitude is everything – a successful business start to 2021 begins today!

read more
Ken’s 3 Quick Tips On Effective Time Management

Ken’s 3 Quick Tips On Effective Time Management

We have 24 hours each day (168 hours per week), with an ideal work day of 8 hours per day for five days. How often do you wish you had more hours in a day?! Do you know how to get the most out of every minute of your work day? Effective planning and time management is the backbone of productivity for you and your business. Have you investigated where you are losing time? Do a time audit by tracking time to identify time thieves.

read more
4 Effective Ways to Stay Motivated & Achieve Business Goals

4 Effective Ways to Stay Motivated & Achieve Business Goals

Every business owner and business leader hits a ceiling from time-to-time; in fact it often occurs and recurs over time, wondering how to get motivated. In pre-pandemic times we would normally be focused on finishing the year as we were reaching goals. That may or may not be true in 2020 as so many were forced to pause, change, or completely evolve from what it was in January. The great news is that the same techniques we use to get motivated to work in our current climate will also work in “normal” times when your effort doesn’t yield the results it used to, when you love your work and still seem frustrated, or when you feel like you need a vacation – sometimes on the day after returning home from a vacation.

read more
8 Eye-Opening Reasons to Hire a Small Business Coach for the New Year

8 Eye-Opening Reasons to Hire a Small Business Coach for the New Year

As 2020 comes to a close and the uncertainty of this year spills over into 2021, it’s no wonder why businesses around the world are working with business coaches to prepare for whatever might happen next. Before you close your books for 2020, take a hard look at your business – where it is, where you want to go, and whether you have a clearly defined roadmap of how to achieve your goals. Working with a small business coach will help you create a plan for 2021 and help you adapt as things come up. With a year of uncertainty behind us and another ahead, having that support will be crucial for the short and long term future of your business. Here are the top 8 reasons to hire a small business coach for 2021.
Many companies are getting their team together and want to make sure that they are united in the effort to move forward in the next month, quarter, and year. Even a global pandemic does not change the forward-looking nature of setting an agenda,  inspiring a team, and demonstrating appreciation for both past and future efforts. In fact, many are realizing that unifying in an effort by all rowing in the same direction, could mean the difference between success and failure.

read more
What is a Keynote Speaker?

What is a Keynote Speaker?

Even in the era of a global pandemic, the motivational speaker’s business is seeing interest in their services – whether via video presentation or in a modified space. 

Many companies are getting their team together and want to make sure that they are united in the effort to move forward in the next month, quarter, and year. Even a global pandemic does not change the forward-looking nature of setting an agenda,  inspiring a team, and demonstrating appreciation for both past and future efforts. In fact, many are realizing that unifying in an effort by all rowing in the same direction, could mean the difference between success and failure.

read more
How EOS & Executive Business Coaching Go Hand-in-Hand

How EOS & Executive Business Coaching Go Hand-in-Hand

Do you have a grip on your business or does it feel like it is barely scraping by, sometimes spiraling out of your control? You had a vision for the future of your business when you first started it and perhaps for a while things went smoothly. Then with growth came problems as you added employees and your business expanded. Growth is a good thing, and it can also be challenging if your business lacks organization, accountability, good communication, and structure. If you and your employees cannot handle the growth as it happens, that is a recipe for disaster. You are the business owner. You should feel in control of your business, not that your business controls your entire life. If you are feeling stressed, overwhelmed, lacking control and confidence in your employees, falling short of your revenue goals, feeling like you have hit your business’s ceiling, spending every waking moment either working in your business or worrying about it when you are not there, then you need to GET A GRIP on your business. Have you heard of The Entrepreneurial Operating System® (EOS®)? Have you considered hiring an executive business coach? Here I will explain to you how EOS ® and executive business coaching go hand in hand and how as a business owner implementing EOS® with a business coach can help you get a grip on your business.

read more
Coaching vs. Mastermind: 3 Ways to Determine What Your Business Needs

Coaching vs. Mastermind: 3 Ways to Determine What Your Business Needs

Every month I attend a Mastermind with other entrepreneurs in varying stages of business from what I affectionately call “single-shingles” to those with many employees. As we were going around introducing ourselves and our businesses for the new members, my fellow business owner next to me asked, “how is what you do differently from what we do here together?” That seemed like a great blog post given that when one business leader asks, many others are likely wondering the same thing.

read more
100 Hours

100 Hours

One of the most frequent questions I field is a variation on one of the following themes: why did you get into executive coaching? When did you know it was time to leave corporate America? What is it about business coaching that draws you? How did you make the leap into entrepreneurship? 

read more
Why is Change so Challenging?

Why is Change so Challenging?

The key reason CEOs, Business Owners, and Executive Leaders hire me, whether as their Executive Business Coach or as their EOS Implementer® is because they seek to change. They understand that what got them this far can only get them THIS FAR. A new outcome will require a new way. Yet, we all know how difficult change is: over 80% of New Year’s resolutions are abandoned within a week. As the saying goes, if change were easy, we’d all be wealthy, fit, and happy. Why is it that we may know exactly what we want from ourselves or our business, but we cannot seem to get our new habits to take root and remain consistent? Even when we know this new behavior would benefit us greatly, why isn’t the change easy in that circumstance?

read more
5 Ways Business Coaching Programs Enhance Productivity

5 Ways Business Coaching Programs Enhance Productivity

Business coaching appeals to the highly motivated. Just like high level athletes (and those aspiring to be high level athletes) hire accomplished coaches in their athletic disciplines, so do business owners who want their businesses to succeed and to get an edge over their competition. So what is business coaching? Business coaching offers personalized support, guidance, and mentorship for leaders in small business. Improving leadership skills and productivity of the entire leadership team creates benefits throughout the organization as those skills permeate throughout. Investing in your team members, and thus your business, through a business coaching program tailored to your needs yields tremendous return. Here are the 5 ways business coaching programs enhance productivity.

read more
Mission Over Method, How to Prevail in Uncertain Times

Mission Over Method, How to Prevail in Uncertain Times

The global pandemic of SARS-CoV2, a novel Coronavirus causing the CoViD-19 disease, continues to storm the United States as various companies respond with innovation as well as rigid denial. Some CEOs like Waye Peacock at USAA, plan with the same philosophy of the United States Military: there are no Black Swans, only effective planning, enabling them to move 34,000 to a work-at-home status in 9 days. Others were forced to do the right thing after initially balking over their own failure to plan, being called out in the media, and then having to course correct. The difference? Wayne, and leaders like him, focus on mission as opposed to method.

read more
Skip to content