Want results and retention? Stop micromanaging and start developing.
Business has always fascinated me; most notably, businesses that deliver a commodity, yet perform exceptionally well against their competitors. In nearly every case that I have directly experienced or closely analyzed there are some themes that emerge. In this article, the focus will be on how these highly successful businesses approach their human capital, most importantly the development of their talent.
Before we get to the heart of implementing a thriving leadership development habit, let’s align on how I use certain words, such as: leadership, accountability, micromanagement, and results. To my way of thinking and that of every executive coaching client in my book, while leadership is a specific role, it is also, more importantly, a state of mind. Leadership is the mindset of ownership, empowerment, and responsibility. Leadership is the courage to be oneself in the service of others.
Accountability is embracing and courageously making decisions, proactively asking for what is needed, and accepting the results. Correctly executed, it is an empowering aspect of a leadership development program. Micromanagement is *not* accountability, nor is it leadership coaching.
Here’s an example to seal the point; as a leader, let us assume your standard for your company is to show up in professional attire. The unspoken intent is that your team will be clean, presentable, wearing appropriate clothing for your industry, and ready to work. That would be accountability based on trust.
The micromanager asks whether you washed your hair or brushed your teeth first; they want to know if you put on your left shoe before your right. None of those ‘micro’ decisions matter in the execution of meeting the standard. However, micromanagers are pathologically focused on “how” something is done vs. “that” something is done. When called to task, they relabel their bad behavior as ‘accountability’.
Finally, at Leader’s Cut, we include the measure of attraction and retention of top talent (the people equation) under the umbrella of ‘results’, which most define only in monetary terms like revenue, margin, etc..
What is Leadership Development and why is it Important?
Many businesses do a great job of speaking to how important their team members are to them, using phrases like, “people are our most important asset”. More importantly is what kind of leadership development program they have in place to make their aspiration an actuality.
As Dan Pink has noted in his book, Drive, people are motivated by three things: Autonomy, Mastery, and Purpose (AMP). In order to create an environment where people bring their innate talent to bear for the benefit of the organization and their coworkers, thought must be given to these motivations.
Using the process of business and executive coaching to create AMP through an active development plan sends a clear message of concern for each individual. It further has the benefit of delivering superior productivity and retention, undeniably improving the P&L.
How to set Leadership Development Goals
In order to create a successful program, we start with development goals at the organization level. What would you like to accomplish in 2021? Would you like to become better organized using process and structure? Perhaps you’d like to create an atmosphere of accountability throughout the organization. And who couldn’t benefit from clearer, more consistent, and timely communication?!
That said, uncover what I would call your critical, few objectives in the realm of development that would contribute to the overall vision you’ve already established. Clearly call out exactly what improvements the Leadership Team could make to exponentially improve your future.
Leadership Development Goals For Team Members
Beginning with your vision for your organization, then move through each segment, team, and team-member to determine their contribution to attaining the vision for the year. This is a crucial process as many of Leader’s Cut executive leadership coaching clients begin the engagement without defining this thread that connects every team member, contractor, and customer.
Next, tie in the vision and goals of your company to the vision and goals of that individual with leadership SMART goals. SMART = Specific, Measurable, Attainable, Relevant, and Timely. Treating them as complete people with a critical role in team success, their leadership development plan should reflect their personal vision for executing their role through AMP and include what they expect of you as their leader.
Leadership Coaching Services
How does executive and business leadership development coaching help you create, build, and implement a development plan program? Mainly we at Leader’s Cut work in three specific modalities.
The first is one-on-one executive coaching design to support, grow, and develop the owner or executive leader with the impact cascading throughout their span of responsibility.
Second is Team Effectiveness Coaching which is working with the owner/senior leadership and their direct reports using either the principles of the Entrepreneurial Operating System (EOS) or an actual EOS Implementation.
And finally, as a licensed partner of Intero Advisory, working with the team to elevate their presence on LinkedIn to better brand their company, draw clients, and recruit top talent. The best approach to determining what you need is to begin with a conversation and determine the best coach and best approach to serve your needs.
Ken Kilday is the CEO/founder of Leader’s Cut: The Ken Kilday Coaching Experience. Ken is an entrepreneur himself who has designed, built, launched, and rejuvenated successful businesses and now takes great joy in helping other businesses find success through Executive Business Coaching and as an EOS Implementer®. Ken works with owners of businesses of all sizes to implement actions, evaluate success, and adjust to new, improved habits and actions to produce repeatable and predictable outcomes independent of changing business cycles. Now is the time to start working towards your 2021 business goals by hiring a business coach for 2021. Most profitable small businesses have a business coach they work with. Contact Ken to schedule a 15-minute Meet & Greet and discover how business coaching services can help you create, implement and thrive from a Leadership Development Program!