When was the last time you had one of these thoughts?
Administrative inefficiencies are slowing down our operations.
Communication breakdowns among the team are impacting patient care.
There's a lot of resistance to change within the team.
How can I get the people on my team to stay longer?
Contributions from high-performing team members often go unrecognized.
We had organizational processes, but because we’re all so busy and understaffed, they’ve fallen off.
Our Google reviews show that our patient standards are inconsistent.
Staff morale issues are affecting productivity.
These are common challenges.
In fact, the number one complaint I hear from my clients who work in medical offices is that communication breakdowns continually affect patient trust and staff morale.
Hi, I’m Ken.
If you’ve been led to believe that in order to be successful, you must first experience the pain, suffering and risk associated with it, that’s a sabotaging thought pattern.
I’m here to help.
I support, guide, advise, and provide resources as a business coach for medical professionals.
With over two decades of executive leadership experience, I excel at aligning busy teams and maximizing individual talents for overall practice growth and success.
This proven approach brings simplicity, clarity, and direction to the complex challenges faced by medical practices, empowering you to thrive in today’s dynamic healthcare landscape.
30+ Years of Experience
Executive Coaching for Doctors
Professional Certified Coach (PCC)
What’s it like to work with Ken?
Hear from Dr. Jennifer Enos, DDS
Dr. Jennifer Enos, DDS, is a dynamic figure in Chandler, Arizona, where she oversees a flourishing dental practice. Dr. Enos has cultivated an atmosphere that fosters professional growth and business success within the dental field. Notably, she holds the esteemed position of President at the Arizona Dental Association.
Her coaching journey with Ken included:
- Understanding her unique responsibilities to her team and patients.
- Pinpointing pivotal focal points for her practice.
- Effectively optimizing her dental practice
- Learning how to effectively manage personal commitments
- Creating time and space to actively contribute to her local Chandler community–an important core value to Dr. Enos.
How can coaching help your medical office team?
Does My Medical Practice Need Business Coaching?
Business coaching is a process in which an experienced advisor assists medical office leaders and teams in achieving their professional objectives. If you’re wondering what your medical practice can gain from coaching services, take a moment to consider if your office can benefit from the following.
A business coach assists their clients in:
- expanding leadership abilities
- developing business strategy
- improving mindset and company culture
The specific service provided often depends on what the individual who hires the coach expects from the partnership. Above all, business coaching is about the development of your medical practice and its stakeholders.
Business coaching services aren’t quite the same as training provided by managers.
Professional coaches work with medical office owners, leadership teams, or groups of staff to help them identify their strengths and limitations, define their objectives and purpose, and gain insight into how their beliefs and motives influence their behavior.
Coaches can help employees better understand how their medical practice defines success and what their position requires of them.
“I bring simplicity, clarity, and direction to medical leaders and their teams.” – Ken Kilday
What is the Role of a Business Coach for Doctors?
While a consultant examines medical office data and concludes what needs to be done next, a coach facilitates and fosters the individual’s growth.
In most cases, the involvement of a consultant in a medical office team is temporary and focused on a particular endeavor.
A coach, on the other hand, typically spends a greater amount of time working with a client, whether they are an individual or a group.
Similarities consultants and coaches share:
- Coaches and consultants are both independent, third-party advisors that operate outside of the medical office.
- Both contribute a wealth of information and experience in a wide range of fields.
- Both assist medical practices in achieving objectives and making improvements to their overall operations.
In contrast to consultants, who often perform activities and make choices on behalf of the group, coaches train the individuals they work with to eventually strive independently.
To summarize, consulting is “done for you,” whereas coaching is “done with you.”
What Are Executive Coaching Services for Healthcare Leaders?
Because it requires a personal and trusting connection between the coach and the person being coached, executive coaching is one of the most customized methods for developing talent and driving success in medical practice.
When an executive coach sits down one-on-one with senior managers or leaders within a medical office, they create an atmosphere that is secure, well-structured, and trustworthy to offer support to the individual in question.
An executive coach assists the leader in understanding their present skills, gaining insight into how they are regarded by others, and concentrating on creating and clarifying current objectives, in addition to identifying the right action steps to achieve those goals.
In summary, an executive coach understands a leader’s strengths and weaknesses through regular virtual coaching sessions via phone, video, web platform, or in-person, which then informs the development of innovative, personalized solutions for long-term sustainability in the medical office.
What Does a Corporate Executive Coach Bring to a Medical Practice?
Executive business coaches are highly experienced professionals who are qualified to work with and train medical office executives. They help leaders become more self-aware, better understand their roles, achieve personal and professional goals, unveil their hidden potential, and improve their ability to make better decisions that deliver better results.
Here’s what a coach for medical office executives offers:
- Leverage of existing strengths and awareness of blind spots.
- Self-awareness to see oneself more clearly.
- Emotional intelligence for self-regulation as well as the ability to see others clearly.
- New methods to interact and respond to others.
- Motivation to reach self-achievement and personal goals.
- Aptitude for building stronger, more productive relationships.
Click here to learn more about the services provided by executive coaches.
How can you learn more?
Next steps:
1. Let's connect & see if we're a good fit.
Reach out! Let’s have a quick meeting. I’m happy to answer your questions and learn more about the problems plaguing you.
2. Schedule a Breakthrough Strategy Session
If you’re feeling overwhelmed and that change needs to be made immediately schedule a breakthrough strategy session. Let’s get rolling right away.
3. Learn More
If you’d like to learn more about my process, the clients I’ve worked with and my core values, take a look around. Explore the free resources on my blog, listen to podcasts I’ve been on, and follow my social channels.
Frequently Asked Questions
Do I Need CEO Coaching to Help My Medical Office Thrive?
The CEO of a hospital or medical office has the most significant influence over the company’s performance and the lives and careers of its stakeholders.
A CEO coach’s role is comparable to that of an executive or leadership coach, with the additional responsibility of working closely with the individual leading the entire healthcare organization.
There is no limit to how effective a hospital or medical office CEO can become, as there is always something new to learn and improved ways to operate.
Here’s how CEO coaches help healthcare organizations grow:
- A coach analyzes the hospital or medical office’s strengths and weaknesses, along with the path toward achieving specific objectives, and makes recommendations to the CEO.
- CEO coaches assist in identifying the root issues and understanding why the CEO or other leadership members behave in certain ways. Together with the coach, the CEO develops a plan to permanently resolve these issues.
- CEOs can enhance their overall communication skills through coaching. Effective, timely, and well-received communication is crucial for achieving company goals, especially when dealing with multiple teams.
- As CEOs begin to see the outcomes of coaching sessions, their motivation quickly rises. They use newfound inspiration to drive forward and accomplish organizational objectives.
- CEO coaching also helps in overcoming previously experienced difficulties and developing innovative solutions that yield the desired results.
If these services resonate with the needs of your healthcare organization, it’s time to schedule an appointment to begin interviewing and find the right coach for you.
What Are the Most Compelling Reasons to Hire a Business Coach for Medical Professionals?
Here are eight ways a business coach will make you a more effective leader and take your practice to the next level:
- By providing personalized attention and guidance, a coach aids in fostering progress and development for you and your practice.
- A leadership coach is a candid accountability partner, catalyzing advancement in your leadership aptitude.
- Through strategic planning and goal-setting, a business coach aids in converting aspirations into tangible reality.
- A leadership coach serves as a confidential confidant, bolstering self-assurance and fortitude through the highs and lows of entrepreneurship.
- An experienced coach can serve as a valuable resource in navigating the complexities and obstacles of the business landscape.
- A business coach assists in propelling you beyond the confines of complacency and into growth and expansion.
- A coach offers a fresh perspective and unique insights, illuminating untapped opportunities and potential for you and your team.
- A business coach ultimately leads you to increased profitability by improving efficiency and productivity.
Ready to get started? Click here to learn more about hiring a small business coach.
What qualifies the coach to work with Family Medicine professionals?
Our coach possesses extensive experience in leadership, including working with healthcare professionals. Ken understands the industry’s unique challenges and opportunities.
Why is Leadership's Attitude So Important in a Medical Office?
From a leadership perspective within a hospital or medical office, attitude plays a pivotal role in the organization’s success. A negative outlook can lead to constrained thinking, undervaluing achievements, and underperformance among the team.
Conversely, a positive attitude fosters a better overall outlook, heightened motivation, increased productivity, and success for the healthcare organization.
As the leader of a hospital or medical office, you set the tone for the entire team. This means your attitude directly influences theirs. It’s crucial to cultivate a positive attitude and mindset to effectively lead and inspire your healthcare team.
Developing a positive vision and taking affirmative action are essential steps in achieving success within the healthcare industry.
Click here to learn more about the impact one’s attitude can have and how to set S.M.A.R.T. goals.
Past and Current Clients
What’s it like to work with Ken?
See below how The Ken Kilday Coaching Experience has helped professionals and their leadership teams discover the path to their full potential and, more importantly, how to make it work for them.
“.. in terms of your awareness as a person and a leader, on top of whatever changes you’re looking to manifest in your business, Ken is the Coach to make that happen.”
Mycal Anders
Owner, CrossFit PHX
… my goals over the year working with Ken … became more defined. My favorite part of working with Ken is his approachability. He is very supportive.”
Dr. Jennifer Enos, DDS
Dental Arts of Chandler
“Take the time to invest in Ken and you’ll have the benefits of getting a lot further, faster in business.”
Mike Kinkel
CEO, Custom Controls of Arizona
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